FAQ

                                                           

How can I measure my wrist?

If you already have one of my bracelets, you can place it next to a ruler, take a photo of it and Email it to me so that I can let you know your exact size. If you are new Pomme613 customer, Place a measuring tape around your wrist, Make sure it is not too tight, Measure in inches or centimeters. A common size for a woman’s wrist is 6"-8" while a common size for a man’s wrist is 7”-9".

pommejewelry@gmail.com

One of my pieces broke What should I do?

All of the jewelry in my collection has been hand-fabricated. As with any product, natural wear and tear or an accident might result in a piece of jewelry becoming damaged or broken. I urge you to send anything in this condition back to me for evaluation. Once I look at the piece, I will determine what course of action to take. This process may take 10 days and, depending on the situation, it may have an associated charge . Please e mail me for repair instructions.

pommejewelry@gmail.com

What are the threads made of?

Pomme613 threads are cotton waxed threads, they are designed to be worn everyday, in all aspects of life (unless noted on product). However, since the threads are made of fabric, depending on their use, they might eventually need to be refreshed.

Are the threads designed to last forever?

Τhe threads I use are designed to be durable but as they are made of fabric, depending on their use, they might need to be refreshed sooner or later. I offer services of threads re stringing , you can also choose to change the thread colors just get in touch with me at pommejewelry@gmail.com and I will let you know what your costs will be depending on the pieces of jewelry that you have.

What shipping options does pomme613 offer?

All orders are currently shipped with DHL EXPRESS An e-mail confirmation will be sent to you upon shipment so you can track your order.

pomme613 offers worldwide shipping to all countries.

please refer to my https://www.pomme613.com/policies/shipping-policy  

 

 

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